Free ground shipping on orders $100 subtotal or greater (US Domestic Only). Expedited shipping is available at buyer’s expense. For all orders under $100, a flat rate will be applied. Most orders for stock items placed before 12 pm EST will ship same day. However, DuvaSanitary.com guarantees orders for stock items placed before 12 pm EST will ship within 24 hours, excluding weekends. All shortage and damage claims must be reported to [email protected] within 3 business days. Any discrepancy or damages must be noted on the freight bill or with UPS, signed by the driver at the time of delivery. The receiver must retain all merchandise and signed documents. Carrier has the right to inspect, so a claim can be filed for reimbursement. Without signing damage or shortage, the claim will be rejected by the carrier. Carriers may impose a surcharge for lift gate, delivery appointment, and special services at the carrier's discretion. DuvaSanitary.com is not responsible for surcharges.
DuvaSanitary.com collects sales tax for all purchases. You may create an account and submit your Tax Exempt certificate for approval. Upon approval, you may use your exemption for a period of one year without reapplication. Please contact [email protected] if you have questions.
DuvaSanitary.com captures all credit card transactions at the time of purchase. In the event that an order needs to be canceled and a refund issued, the dollar amount in question will be refunded via our gateway payment processor. Credits may take 5-10 business days to appear. DuvaSanitary.com reserves the right to refuse or cancel orders placed for products listed at an incorrect price. In such an event, you will be promptly contacted by a representative.